CANCELLATION AND RETURNS

Yes – iHatke.com chooses products to sell based on their excellent designs and proven reliability. Therefore, the quality is guaranteed. 

We check all of your orders during the packing stage to make sure that the right accessories are included. 

We have a QC team who tests your ordered products are functioning correctly before they are packed and sent to you. This is in addition to the normal quality assurance checks that all the goods have passed in the factory line.

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

Our Customer Service Team will communicate to you if all or any portion of your order is cancelled. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Please contact customer service representative as soon as possible in case the finding of serious damage or obvious color differentia on product received. We will arrange your request for exchange or refund after the faulty confirmation. Please ensure the product is unused and head back to the designated address. Product cannot be returned after the laundry.

All our products are covered by a 1-day policy for return.

In essence this means that faulty products can be returned to iHatke.com by confirm the obvious quality defects, we will make the repairs or instant exchange and ship them back to you. 

Quality problem can be defined as obvious quality defects, the no following of customization requirement and size deviation from the posted size criteria. 

For the dispute on size deviation, please take some photographs on the merchandise by laying it on the ground and place a tape ruler to measure out the different part. Customer shall submit the photographs to our email address for designated personnel take the dispute and the relevant faulty confirmation. A reply with the resolution is offered within 24 hours.

The existing of color aberration is due to the affecting by PC monitor and weather condition. Quality problem shall refer to product blemish by distinctive holes or serious discolored and craze. The dissatisfaction of product with the imagination of different material or error color applied on the merchandise, ETC shall not be regarded as quality problem. We shall offer the solution for goods exchange in the event of product dissatisfaction from the customer.

For lost package

Package lost during the ordinary shipment period can be treated with full refund.

For Refunds

 

We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cash on Delivery (COD), we will refund the money in iHatke Wallet, which can be used for any purchases on iHatke.com. User would need to add bank account details and then initiate transfer from wallet. You can access your wallet by clicking here.

Typically refunds take 5-7 Business days to get reflected in Bank Account. In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

 

Please feel free to mail us at support@ihatke.com if you have any questions on our Cancellation Policy.

For pending order

iHatke.com shall proceed to partial refund when comes to the circumstance of order pending due to no receiving of response from customer in the event of misinformation on the order such as no telephone number, email address and ambiguous delivery date required by the customer, etc. within 5-7 business days.

For return and exchange on goods of clearance

iHatke.com doesn’t issue return and exchange for clearance goods due to the items are all sold at bottom.

Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases this can happen in an hour after you place the order.

 

For Shipping and COD Fees

any shipping OR COD fees charged against the order will not be refunded back.

 

The entire process takes about 10-15 business days. Thank you for co-operation and patience.

 

We are committed to ensuring your satisfaction with any product you have ordered from us. If you are not satisfied with any product, we will accept returns within 1 days from the date of delivery as follows:

 

  • In the unlikely event that any product you have ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, you may return the product unused along with its original invoice, and in the same condition as you received it, in its original packaging along with original tags, for a refund or an exchange, within 7 days from the date on which these goods are delivered.

  • Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner. Please contact customer care if you open the packaging and discover that the item is damaged.

  • Products damaged while being used do not qualify for a refund or replacement.

  • In case we are unable to replace the damaged / defective product, we will refund back the order amount to you.

  • In case a product comes with manufacturer warranty, customer should contact the manufacturer directly and follow the return/replacement procedure as per the manufacturer policy.

  • In case your location supports reverse pickup, we shall be arranging a reverse pickup of the products from your location free of cost. You just need to pack the products properly and hand over the packet with our address to the courier person who we will arrange to come to your doorsteps. Please retain the receipt/POD given by courier personal.

  • Typical time of reverse pickup is 1-5 business days from the date of request, however in certain cases it may be longer. Customer shall get full refund amount entitled as per the policy if the request is raised within stipulated returns allowed time window and need not worry about reverse pickup delays.

  • In case reverse pickup is not possible from your location, we will request you to send the products to us via courier on your own and we will refund the courier amount to the maximum of Rs.50/- subject to submission of courier receipt via email. Ensuring that the product reaches un-damaged in our warehouse in this case is customer's responsibility hence we recommend using only reputed courier services and claim refund from them directly in case the package is lost by them.

  • Refund shall be initiated once the products reaches back our warehouse and necessary checks are completed to clear the refund process.

  • We strive to have the returns process as quick as possible however customer cannot claim any interest/penalty due to reverse pickup, transit or any other returns processing delays.

  • We hold the right to deduct shipping charges of Rs 101 for every 0.5 kg of consignment weight in case customer is found to be returning too many orders to earn cash back discounts/credit card points OR found to be involved in any other fraudulent activity.

  • We hold the right to cancel the order placed by the customer OR refuse the return request in case the customer has returned too many orders.

  • In case of multiple products order, return request should be placed together for all the products you want to return.

  • We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy and these accounts typically return most of the items bought or choose to not accept COD shipments. Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs.120 for all orders and disable cash on delivery option for accounts which have high percentage of returns.

 

NOTE: Products that have been tampered with, opened and/or used cannot be returned.

 

Mode of Return

 

To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection at Rs.79/- or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs.50.

 

You may contact our Customer Care within 2 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions. We will arrange for the products to be collected from the delivery address through courier at Rs.79/- and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.

 

Please e-mail us at ihatkecs@gmail.com if you have any questions on our returns policy.